matahari 88Frequently Asked Questions

No. Each person is permitted to hold only one active account on matahari 88. If we detect that you are operating multiple accounts, we will close all but one and may forfeit any balance in the duplicate accounts. Multiple accounts violate our terms and may indicate fraud or an attempt to circumvent account limits. When you create an account, you represent that you do not already hold an active matahari 88 account. If you have forgotten your password or lost access to a previous account, contact our support team via the Help button, and we will help you recover access to your existing account rather than create a new one.

If a deposit or withdrawal does not complete, the funds remain in your original payment method (your bank account, DANA wallet, e-wallet balance, or other source). Check your transaction history in your matahari 88 account to see the status of each transaction. If a deposit shows as "pending" or "failed," the money has not left your payment method. If a withdrawal fails, your balance is returned to your matahari 88 account automatically. Contact our support team via Help if a transaction appears stuck or if you see a charge in your bank or payment app but no credit in your matahari 88 account. We will investigate and resolve the issue within one business day.

We offer betting on major football leagues and tournaments, including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also cover MotoGP and badminton tournaments. Markets vary by season and availability. Open the Sports section in your matahari 88 account or app to see the current list of live and upcoming matches. Markets are updated daily, and new tournaments are added as they begin. If you are looking for a specific match or league that is not listed, contact our support team — they can tell you when that market will be available or suggest similar alternatives.

Free bets and free spins are promotional offers that may be credited to your account under specific conditions (such as after your first deposit or during special events like Idul Fitri or Idul Adha). When you receive a free bet or free spins, they appear in a separate "Promotions" or "Free Play" section of your account — not in your main balance. Free bets and spins can only be used on specific games or markets as stated in the promotion terms. Winnings from free bets or spins are credited to your account balance and can be withdrawn, subject to any applicable playthrough requirements. Check your account's Promotions tab regularly to see active offers. Terms and conditions for each promotion are displayed when the offer is credited.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers. You can also deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. When you initiate a deposit, select your preferred payment method from the list in your account. Bank transfers typically complete within a few hours on business days. For withdrawals, select your bank account as the destination, and funds will be transferred to your registered account. If you need to change your registered bank account for withdrawals, contact our support team — they will verify your identity and update your details within one business day.

We protect your personal information using encryption, secure servers, and industry-standard security practices. Your password, payment details, and identification documents are encrypted and stored securely. We do not share your personal data with third parties except where required by law or to facilitate legitimate business operations (such as payment processing). We collect personal information only for account verification, fraud prevention, and compliance with anti-money-laundering regulations. For full details about how we collect, use, and protect your data, read our privacy policyIf you have concerns about your data security or suspect unauthorized access to your account, contact our support team immediately via Help.

Our support team is available via the Help button in your matahari 88 account during standard business hours (Monday to Friday, 09:00–17:00 in our regional time zone). For urgent account-security issues, mark your inquiry "Urgent" and we will prioritise your request — urgent matters typically receive attention within a few hours. Outside business hours, you can submit a support request and we will respond the next business day. For immediate assistance with technical issues, check the Help section in your account for self-service guides and troubleshooting steps. All support is provided in English.

matahari 88 services are available only where local law permits. We do not operate universally — service availability depends on the laws of your jurisdiction. We do not represent that matahari 88 is licensed or legal in any specific country, state, or city. Before you create an account, you must verify independently that access to matahari 88 complies with the laws of your location. If you are unsure whether matahari 88 is available in your jurisdiction, consult a legal professional. For detailed information about service availability and your legal responsibilities, read our legal notice