matahari 88 Privacy Policy

This page describes what we collect when you use matahari 88 and how we keep that data protected. We take your privacy seriously — we collect only the information we need to verify your identity, process your transactions, and comply with applicable law. We don't sell your data, and we don't share it with third parties except where required by law or to deliver our service.

Whether you're accessing matahari 88 from Jakarta, Surabaya, Bandung, Medan, or anywhere else in a supported jurisdiction, your personal information is encrypted and stored securely. This policy explains what data we collect, how we use it, who has access to it, and what rights you have over your information.

If you have questions about how we handle your data, or if you want to request a copy of your information, contact our support team via the Help section in your account. We respond to data requests within one business day during business hours.

What data we collect on matahari 88

We collect personal information when you create an account, verify your identity, deposit funds, or use our platform. This includes:

• Account information: Your email address, phone number, username, and password (encrypted).
• Identity information: Your full name, date of birth, national identity number (if required by law), and residential address. We collect this for Know Your Customer (KYC) verification.
• Verification documents: Copies of your ID (passport, national ID card, or equivalent) and proof of address (utility bill, bank statement, or similar). We store these securely and delete them after verification is complete, unless we're required by law to retain them.
• Payment information: Details of your deposits and withdrawals — the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, and the date. We do not store your full bank account number or credit card number — payment processors handle that securely.
• Activity data: Records of your transactions, games played, bets placed, and account logins. We use this to detect fraud, investigate disputes, and comply with anti-money-laundering regulations.
• Device information: The type of device you use (Android phone, iPhone, desktop), your IP address, and browser type. We use this to secure your account and detect suspicious access.

We do not collect your financial account details beyond what's necessary to process deposits and withdrawals. We do not track your location in real time, and we do not monitor your activity outside of matahari 88.

How we use your data on matahari 88

We use the data we collect for specific, legitimate purposes:

• Account verification: We verify your identity to comply with anti-money-laundering and Know Your Customer regulations. This protects both you and our platform from fraud.
• Transaction processing: We use your payment information to process deposits and withdrawals. We share necessary details with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) to complete these transactions.
• Fraud detection: We monitor your account activity for suspicious patterns — unusual login locations, rapid withdrawals, or duplicate accounts. If we detect fraud, we may freeze your account pending investigation.
• Legal compliance: We retain transaction records and account data to comply with anti-money-laundering laws and other regulatory requirements in supported jurisdictions.
• Customer support: We use your contact information to respond to your questions and resolve disputes. Our support team may access your account data to investigate issues.
• Service improvement: We analyse aggregate, anonymised data (not linked to you personally) to understand how matahari 88 is used and to improve our platform.

We do not use your data for marketing, advertising, or profiling. We do not sell your data to third parties. We do not share your data with other gaming platforms or entertainment services.

Third-party processors and data sharing

We work with trusted third-party service providers to deliver matahari 88. These include payment processors, cloud-hosting providers, and identity-verification services. We share only the minimum data necessary for each provider to perform their function.

For example, when you deposit via online payment, e-wallet, mobile banking, local payment, or online payment, we share your transaction details with those payment processors so they can complete the transfer. When you verify your identity, we may use a third-party identity-verification service to confirm your documents. These providers are contractually bound to protect your data and use it only for the purpose we specify.

Our servers may be located outside your jurisdiction. This means your data may be stored or processed in countries other than Indonesia. However, we apply the same security standards and privacy protections regardless of server location. We comply with applicable data-protection laws in all jurisdictions where we operate.

Your rights regarding your data on matahari 88

You have the right to access, correct, and in some cases delete your personal data. To exercise these rights, contact our support team via the Help section in your account and select "Data Request". Provide a clear description of what you're requesting — for example, "I want a copy of all my personal data" or "I want to correct my address on file".

We will respond to your request within one business day with next steps. If you request a copy of your data, we'll provide it in a readable format. If you request a correction, we'll update your information and confirm the change. If you request deletion, we'll delete your data where legally permitted — however, we may retain some information if we're required by law to keep it for anti-money-laundering or tax purposes.

You also have the right to withdraw consent for data processing, though this may affect your ability to use matahari 88. For example, if you withdraw consent for identity verification, we cannot process your withdrawals. If you have questions about your rights, our support team can explain how each right applies to your specific situation.

Cookies and tracking on matahari 88

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and detect fraud. A cookie is a small file stored on your device that helps us recognise you when you return to matahari 88.

On Android, our app uses local storage (similar to cookies) to keep you logged in and remember your settings. On iOS, Safari also stores session information so you don't have to log in every time. These are essential for the platform to function — without them, you'd need to enter your password on every visit.

We do not use cookies for advertising or to track your activity outside of matahari 88. We do not share cookie data with third parties. If you want to clear cookies or local storage, you can do so in your device settings — however, this will log you out of matahari 88 and you'll need to log in again on your next visit.

How long we keep your data

We retain your personal data as long as your account is active. If you close your account, we retain your data for a period required by law — typically three to seven years for anti-money-laundering and tax purposes. After that period, we delete your data unless we have a legal reason to keep it.

Transaction records are retained longer than personal information because they're required for regulatory compliance. Account activity logs are retained for fraud-detection and dispute-resolution purposes. If you request deletion of your data before the legal retention period expires, we'll delete what we can, but we may retain transaction records as required by law.

If you have questions about how long we keep specific types of data, contact our support team and we'll provide details relevant to your account.

How we protect your data on matahari 88

We use industry-standard encryption to protect your data in transit and at rest. Your password is encrypted, your personal information is encrypted, and all communication between your device and our servers is encrypted using HTTPS (on web) or secure protocols (in the app).

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to perform their job — for example, our support team can access your account to investigate disputes, but they cannot access other users' data.

However, no security system is perfect. While we undertake to protect your data, we cannot guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our support team. We'll review your account for unauthorised activity and take steps to secure it.

Contact us about privacy

If you have questions about this privacy policy, want to request your data, or have a privacy concern, contact our support team via the Help section in your matahari 88 account. Select "Privacy" or "Data Request" and describe your concern. We respond to privacy inquiries within one business day during business hours.

You can also reach us through the contact channels listed in your account settings. All privacy communications are handled confidentially by our data-protection team.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or a notice in the app. Your continued use of matahari 88 after an update means you accept the updated policy. If you have concerns about a change, contact our support team before continuing to use the platform.